SHIPPING FAQs


BEFORE YOU ORDER

How Are Shipping Costs Calculated?

Shipping costs vary depending on shipping address, shipping option and preferred shipping carrier. The USD $ rate per option will be displayed for your review at checkout. Once you select the shipping option, the fee will be applied to your order total.


Does WALCOM Ship To P.O. Box Addresses?

NO, WALCOM doesn’t ship to P.O. Box addresses.

Can Products Be Delivered To A Different Mailing Address From The Billing Address?

Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address is at your discretion and can vary from the billing address.

How Long Will It Take For My Purchase To Reach Me?

An estimate of how long it takes for your order to arrive depends on the shipping option you selected at checkout. You can reference the shipping details above to view estimates per shipping option.


ORDER CHANGES AND CANCELLATIONS

Can I Cancel Or Change My Order?

No. We are unable to cancel or change orders once they are placed. Our fulfillment center is incredibly fast and begins working on orders almost immediately once they are placed. Please make sure to review your order details carefully, including the size and options of your products and your shipping address.

What If I Ordered The Wrong Product?

Should you accidentally place an order for the wrong product, you can take advantage of our 14 days return policy to swap for the product you meant to order.

What If I Entered The Wrong Shipping Address?

We guarantee delivery only to the address provided at the time your order is placed. Address changes for packages already in transit are not possible.

What If I Entered The Wrong Billing Address?

If your order was accepted by our system, it means your credit card company accepted the address that was entered. You don't need to contact us to update your billing address.


AFTER YOU ORDER

Once I Place An Order, How Quickly Will It Ship?

Your order must be received by 12:30pm Eastern Time in order for it to ship the same business day. Expect some longer time before shipment for custom editions or limited editions. If the product is in stock. It may take 5-10 working days when not in stock.

How Do I Know When My Order Ships?

You will receive a Shipping Confirmation email once your order has shipped from our warehouse. An order tracking number, carrier specification and a link so that you can access the order status will be available on the email.

How Do I Track My Order?

When your order has shipped, you will receive an order tracking number and carrier specification on your Shipping Confirmation email. The email will also provide a link so that you can access the order data.
If you need help or have questions about tracking your order, please email info@walcom-usa.com and we'll be happy to assist you!

What Happens If My Package Gets Lost?

If your package is lost or you are having trouble locating your package, please email info@walcom-usa.com and we'll be happy to assist you!

What Should I Do If My Product Arrived Damaged?

If your product arrived damaged, please email info@walcom-usa.com and we'll be happy to assist you!

Copyright © 2022 Walcom USA LLC All rights reserved.